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Complaints Procedure

Complaints Procedure

In this practice, we take complaints very seriously indeed, as we endeavor to maintain high standards of care and treatment. We do try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

We welcome feedback and our aim is to learn from every mistake we make and to respond to patient concerns in a sensitive and caring way.

How to complain

If you have any concerns or would like to know more about our complaints policy, please ask to speak to either our Practice Manager Jo Taylor, your treating dentist or our Practice Complaints Manager Mr. Mansoor Esmail, all of whom will be happy to listen to your concerns and try to resolve the situation to your satisfaction.

If you wish to make a written complaint please send it to:

STEVENAGE DENTAL PRACTICE
32-34 MARKET PLACE
STEVENAGE
HERTS
SG1 1DB

If you are not satisfied with the result of our complaints procedure, you can contact one of the following organisations: 

NHS Treatment
NHS Commissioning Board
PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 2233
Email: England.contactus@nhs.net
www.england.nhs.uk

Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 015 4033
www.ombudsman.org.uk

Private Treatment
Dental Complaints Service
37 Wimpole Street
London
W1G 8DQ
Tel: 0208 253 8000
Email: info@dentalcomplaints.org.uk

General Dental Council
37 Wimpole Street
London
W1M 8DQ
Tel: 0207 167 7000
www.gdc-uk.org

Care Quality Commission
CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA
Tel: 03000 616161
www.cqc.org.uk